Shipping policy

Shipment processing times

Shipping timelines are all estimates and not guaranteed. All Orders are processed within 2-3 business days. Orders are not shipped or processed on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates and delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

• Shipping method: Free Shipping Over $99

  Shipment cost: Free when you spend over $99 USD.

  Estimated delivery time: 2-5 business days after it is shipped.

• Shipping method: Standard

  Shipment cost: $5.99 USD

  Estimated delivery time: 3-5 business days after it is shipped.

• Shipping method: Express

  Shipment cost: $9.99 USD

  Estimated delivery time: 1-3 business days after it is shipped.

Overnight delivery is not available at this time.

*Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Xeronte does ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation and Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Xeronte is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).

Damages

Xeronte is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.